We take all possible care to ensure that the goods are not defective when dispatched. On the rare occasion that a product may be defective, manufacturers' warranties are available to cover materials or workmanship. General wear and tear, damage due to incorrect or inappropriate fitting, inappropriate use or operation, or use or operation that is outside the manufacturers' instructions or guidelines is not covered.
We will replace any defective goods covered by manufacturers warranty providing they are returned to us within 7 days of purchase. If a defective item which is not covered by statutory warranty is returned to us after 7 days since the date of purchase or if the fault develops after the consumer has enjoyed some use of the item, consumers should be aware that warrantee may not apply or may be reduced.
Please note that we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
Items supplied by us in error
We take care to ensure that the product shipped is exactly what was ordered. We acknowledge however that there will be rare occasions when products may be supplied by us in error. We accept the return of such items only if they are unopened and in their original condition. If such an item/(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.
We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 7 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further postage and package will be charged in association with the supply of the new product.
Returns for refund will only be accepted within 7days of purchase. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is not applicable for customers who change their minds about the purchase.
Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
To return an item
When returning an item please provide details of your company, yourself, the product, the purchase, the reason for return, and desired outcome.
In the case of a defective product, please provide a full description of the fault. Return the item together with its original packaging, with all documentation, licences, manuals and accessories. We recommend that you use a recorded-delivery service. Package the item securely and send the package to the address notified in writing by All Shelving & Storage Solutions Pty Ltd.